Hello. Thanks for calling regarding your TV & Internet needs.... How may I help you?
INBOUND: Were an authorized dealer for Frontier, Dish Network, Charter Spectrum/Time warner/BrightHouse, DirecTV, HughesNet + many other providers across the U.S. so we can definitely get you a great deal & get your TV/Internet services installed asap.
OUTBOUND: You had filled out a form online from either Facebook or Google regarding getting TV or Internet installed in the home. Were an authorized dealer for Frontier, Dish network, Charter Spectrum/Time warner/BrightHouse, DirecTV, HughesNet + many other providers across the U.S. so we can definitely get you a great deal & get your TV/Internet services installed.
Can I ask where you heard about us? Facebook/Google?
Do you have service with another provider & your just looking to switch to save some $$$? Or did you just move into the home & you want brand new service?
What were you interested in getting installed? TV, Internet, home phone service? Whatever they say, pitch Frontier Internet service/ home phone bundled with Dish network.
Is this an Apt or house? If an Apt, are you allowed to have a dish on the roof? Do you see anyone else in your complex that has a Dish? If they have an Apt & are not able to install a DISH on their roof, then pitch Charter/ Spectrum Cable TV & Internet/ home phone - Triple play 2nd who does not require a credit check. Go to BroadBandNow.com to see other providers available...
If the customer says they do not want a home phone, tell them: It's cheaper to add the home phone service even if you’re not going to use it, you get a discount when you do the triple play service. Most people get the triple play & don’t even use the home phone because it’s less expensive.
Let me ask you: What channels are most important to you? What channels do you normally watch?
LMN=Lifetime Movie Network? Cooking channel? Comedy? Action? Horror films? Sports?
Do you watch any premium channels like HBO, Starz, Showtime & Cinemax?
*** GET THEM INVOLVED IN THE CONVERSATION ***
Well GREAT NEWS, you can now get Frontier services for less than the price of any other cable provider. Frontier is running a special promotion this week with their PRIME TV package where you get 240+ Channels with 70 HD channels including ESPN, TNT, Food network, HGTV, beIn Sports, Bravo, FOX News, Animal Planet, Golf channel, Disney channel for the kids, the discovery channel, Comedy central + a whole lot more… Now, if Frontier Cable is not available in your area, then we can bundle Frontiers Internet package with Dish networks Satellite TV where you get over 190+ channels.
So on the Internet side, we can get you Frontier Internet with lightning fast speeds of 200 over 200 on the upload & the download speed. All other cable providers share the connection meaning you might have everyone on your block all sharing the connection from the main hub as where with Frontier, they offer a dedicated connection right to your home giving you lightning fast speeds ALL THE TIME with never any slow periods. Then we’ll add in the home phone, even if you don’t use it, it’s cheaper to do the triple play because you get a discount.
For years, Frontier has always been between $150-$200 a month depending on the package & for the 1st time ever, they've slashed their prices in 1/2 competing with all the local cable companies across the U.S.
But before I go over the prices with you, I just wanted to tell you about a few really cool features that ONLY Frontier provides. Let’s say you can’t find your remote. Maybe you left it in the kitchen or it got buried in the couch by mistake. I know thats happened to me a few times. (laugh). You would simply press the button on the front of the cable box & you would then hear a series of beeps coming from your lost remote so that makes it easy to find.
The 2nd cool feature is that it comes with Voice Command to change the channels. Let’s say the remote is on the other end of the couch or on the TV stand, you won’t have to get up. You would simply say: “Change Channel to ESPN or “Change channel to HBO”. You can even increase or decrease the volume by saying: “Increase Volume” & your smart cable box will do it for you.
One last feature that I wanted to mention is that you can access your TV programming anywhere you go so for example if you have a firestick, ROKU, tablet, laptop or smartphone, you can watch your favorite TV channels on the go while your on vacation so basically you can take your living room TV anywhere you go. How does all that sound to you so far? Ok. Great!!
So let’s go over the prices:
So, the Prime TV Cable package comes with 240+ channels bundled with Frontiers lightning fast Internet & the home phone service will run you only $89.99 per month which averages out to just $29.99 per service, per month. Even if you don’t use the home phone service, it’s cheaper to do the triple play because they give you a big discount when you bundle all 3 services together.
Now just in case there’s no Frontier Cable TV available in your area which we wont know that until we submit the order through, then we can bundle you with DISH network which comes with 190 channels so either way - not to worry, we’ll get your TV & Internet installed for you.
ASSUME THE SALE! KEEP GOING TO THE END OF THE SCRIPT! THEN FILL OUT THE ORDER FORM.
Ok, so If we get you scheduled with DISH network, then the cost for Dish Networks Americas TOP package which has 190 Channels is going to run you just $59.99 per month & that comes with HBO, Starz, Showtime & Cinemax FREE for 3 months. After that, it’s just $5.00 for each premium channel per month so if you don’t want the premium channels, make sure to call before the 3 month free trial period has ended to cancel those channels. (Total $20 a month extra after 3 months for the premiums)
Now if anyone in the household likes Sports, then I would recommend the NFL Sports Network & regional Sports Channels, which comes with the Americas TOP PLUS package & that’s just $10 more per month for a total of $69.99 per month. Would you like me to add the Sports package for $69.99 per month or do you want to stay with the Americas TOP package for $59.99 per month?
PLUS Frontiers Lightning fast 200 over 200 dedicated Internet service will run you just $39.99 per month. So adding it up: If you bundle Dish Networks Americas TOP package with Frontier 200/200 Internet, the cost is just $99.98 per month PLUS $10.00 per month to lease the modem for the Internet so it’s going to run you $109.98 per month plus the taxes & surcharges.
Ok. Great, how many boxes do you think you might need? How many TV's do you have in the house?
(Cable Boxes are $11 per box, per month) DVR service is $10 per month regardless of # of boxes)
(Go to Frontier Order form & check off the correct # of boxes)
FYI: There is a one-time activation fee of $34.99 for Dish Network customers who qualify. And a one time activation fee of just $9.99 for Frontier Internet. That’s billed later. You don’t have to pay anything today. Ok. There is also a one time installation fee of $75 to have your technician come out & install the services but I can break that up for you so that its just $25 added to the bill over 3 months to help you out. Again, nothing is charged today, Ok.
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We can probably get someone out there to install everything either tomorrow or before the end of the week. Would mornings be good or afternoons be better? We have 8-12 or 12-5pm. Which time would be better? And what would be the best day that you would like to schedule the technician to come out? Ok. So this is tentative. Someone from our Installation dept is going to email you & text you with the final Installation date & time, OK. In order to qualify for this promotion, they do ask that you keep a credit card on file for automatic billing. Nothing is charged today.
Ok. Great. Let me fill out the Order form with you on the phone to make sure I have everything correct. One second… (Go to Frontier Order form).
Again, Someone from our Installation department will call you back within the hour to give you your installation date & time? If they don't reach you, they will leave you a voice message, email you & text you. Ok. Enjoy your Frontier/ DISH services & have a great day!!